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Common questions

1. How will I know if I can get broadband as a result of this initiative?

2. What technology will be used to deliver broadband?

3. Will there be a choice of Internet Service Providers (ISPs) delivering services on my exchange?

4. How will I know if my exchange is served by Exchange Activate?

5. Will I have to change my existing ISP?

6. I've been told that I can't get broadband - what should I do next?

7. What will it cost me to get broadband as a result of this initiative?

8. Who is involved in the Broadband for Scotland Initiative?

9. Why is the Scottish Executive funding this initiative?

10. Will the Scottish Executive be in charge of the broadband services once they are in place?

11. Who should I contact for more information on getting broadband?

 

1. How will I know if I can get broadband as a result of this initiative?
Visit www.behind-you.co.uk/scotland and enter your telephone number to find out when your exchange will be upgraded as part of this initiative (if not already), and a list of suppliers. Please note that the supply of broadband services will be subject to confirmation by your chosen supplier. In some cases an engineer visit may be required to confirm if access can be provided. The aim is to have all exchanges enabled by the end of 2005.

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2. What technology will be used to deliver broadband?
Conventional technology will deliver broadband services on 231 exchanges. This is the same technology which is currently used to deliver broadband to most Scottish homes and businesses from existing BT exchanges.

In a small number of exchanges broadband can only be provided using BT Exchange Activate. This product was developed especially for those rural communities with very small exchanges.

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3. Will there be a choice of Internet Service Providers (ISPs) delivering services on my exchange?
Yes. Any ISP may apply to provide broadband services to enabled exchanges. Although, in the case of exchanges served by BT Exchange Activate, the number of ISPs will, for technical reasons, be limited.

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4. How will I know if my exchange is served by Exchange Activate?
Visit www.behind-you.co.uk/scotland and enter your telephone number. Exchanges served by Exchange Activate provide a maximum speed of up to 512Kbps or, in simple terms, 10 times faster than a dial-up connection. And as mentioned above, there will be a limited number of ISPs providing services.

To place an order simply select 'what to do next' and click on the list of ISPs for contact details.

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5. Will I have to change my existing ISP?
Perhaps. If your current ISP does not choose to provide broadband services to your exchange.

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6. I've been told that I can't get broadband - what should I do next?
If you havenít already, itís very important that you place an order. This will help achieve the following:

a. Your ISP will arrange for an engineer to visit and test your line. They will be able to confirm one way or the other if itís possible to receive a broadband service through your phone line.

If youíve already placed an order and your ISP didnít arrange an engineer visit, ask again. In some cases, your ISP may advise that BT will not send an engineer as BTís analysis shows that a service cannot be provided due to a problem.

b. If the order fails, it will be registered by BT Wholesale. This will help us to identify locations where there may be a problem.

This information then feeds into work which the Scottish Executive are currently carrying out to identify community locations that are out of reach of a broadband service, and to assess where there may be areas of potential unfulfilled community demand for broadband. In conjunction with BT, they can then look at options and potential community solutions, subject to demand and available budget.

So remember Ė you must place an order to find out what your broadband status is, as in some cases even next door neighbours can get different results.

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7. What will it cost me to get broadband as a result of this initiative?
Price, speed and level of service will be comparable to that available in connected areas of Scotland. Visit www.behind-you.co.uk/scotland, enter your telephone number and you will get a list of ISPs in your area.

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8. Who is involved in the Broadband for Scotland Initiative?
The Scottish Executive has worked with Highlands and Islands Enterprise and Scottish Enterprise to appoint BT as the supplier responsible for ensuring roll-out of broadband services to every community in Scotland by the end of 2005. The European Regional Development Fund is also providing support. .

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9. Why is the Scottish Executive funding this initiative?
This initiative will provide broadband services to a significant number of communities where there were no plans for the commercial delivery of broadband. Provision of services to these areas is a priority for the Executive to encourage economic development and minimise any social digital divide between rural and urban areas.

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10. Will the Scottish Executive be in charge of the broadband services once they are in place?
No. The ISPs will be responsible for broadband services they provide to their customers.

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11. Who should I contact for more information on getting broadband?
Visit www.behind-you.co.uk/scotland and enter your telephone number for availability and a list of ISPs in your area. For more information on broadband in general visit the other pages on this site.

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