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Any personal data or sensitive personal data provided by you to us will be held and processed in accordance with The Data Protection Principles set out in the Data Protection Act 1998.


Broadband for Scotland are committed to protecting the privacy of our website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

This Privacy Policy explains our data processing practices and only applies to this website. Other websites to which this website links are not covered by this Privacy Policy. If you have any queries concerning your personal information or any questions on our use of the information, please contact dataoffice@broadbandforscotland.co.uk.

1. Why we require your information
Broadband for Scotland will collect information personally identifiable information about for you when you register with us for the following purposes:

  • to process your pre-registration (and aggregate demand for broadband)
    - if requested we will pass postcode details only to broadband suppliers
    - the information you provide will not be used for marketing purposes by suppliers
  • to provide you with news of your exchange status
  • to provide you with information on broadband in Scotland.

We ask you for personal data only when it is needed to provide a service or information you have enquired about or asked us to provide or to respond to your request for information. You do not need to provide us with personal data simply to browse our site.

2. What information do we collect?
We will collect information from you in the following circumstances:

Some areas of our website require you to be registered with us prior to access being made available to obtain certain services. Our registration process involves providing us with your name, address, telephone and e-mail address and we may also request some optional information on your family, lifestyle, employment status and social circumstances. We use this information to provide you with the service you have requested or to answer your queries.

Subscriptions and Newsletters
Users of our website can register for e-mail news updates. This service is entirely optional and you may unsubscribe at any time by contacting dataoffice@broadbandforscotland.co.uk.

Optional Information
We may request optional information from you on our registration forms. We request this optional information so that we may serve you better (eg to provide more tailored information to you) and so that we may understand our users better (eg through internal research, data analysis and market research). If we request this additional information from you we will identify it as optional.

There are various technologies, including one called "cookies" which can be used to provide you with tailored information from a website. A cookie is a small data file that certain websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. The Broadband for Business website uses cookies so that we can serve you better. For example, we set cookies to maintain the open menus as you move between pages or for remembering user names and preferences if applicable. These are used only when you are on the website. You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

Website Usage Data
With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (eg search criteria). We use this data to better understand website usage so we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.

We recognise industry standards and employ security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request. This is done to help protect you from unauthorised use of the information you are sending to our server.

What information do we share?
There are times when we are required to share the information we learn from you with other parties. We do not sell or rent this information to others but will send personally identifiable information about you to other companies or people in the following situations:-

Broadband for Scotland will share your information with professional advisors, strategic partners, survey and research organisations, and other individuals and organisations whom we employ to perform functions in certain situations on our behalf. Examples of these functions include sending postal mail, faxes and e-mail, providing marketing assistance in data analysis, providing services, and following up on enquiries (including by phone, e-mail, post or fax). These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

Compliance with law
We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject.

Other than in the above situations you will receive notice from us when your personal information might go to third parties and you will have the opportunity to decide not to share that information.

Changes to Privacy Policy
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

Questions or suggestions
If you have any questions or suggestions regarding this policy, have any concerns about the practices of our website or believe we are not properly adhering to our privacy policy please contact us at dataoffice@broadbandforscotland.co.uk. Should you at any time wish us to remove your personal details from our database please contact Broadband for Scotland, Union House, 19 Inverleith Terrace, Edinburgh, EH3 5NS or e-mail dataoffice@broadbandforscotland.co.uk.

Your Rights
You have the right to ask for a copy of the information held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your information.

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